Refund policy

Thank you for shopping with EnzSouq. Your satisfaction is important to us, and we strive to provide high-quality products along with excellent customer service. Please review our policy below to understand your rights and responsibilities.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery for eligible items.
• Items must be unused, uninstalled, and in original packaging, including all accessories.
• Custom-made, personalized, or made-to-order items (such as custom name acrylic décor) are non-returnable and non-refundable, unless they arrive damaged or defective.

2. Non-Returnable Items

• Personalized and custom-made products
• Items purchased during clearance sales or special promotions
• Gift cards or downloadable/digital products

3. Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 24 hours of delivery
• Share clear photos or videos showing the issue
• After review, we will offer a replacement or refund, as appropriate

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the refund status.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items sent by us.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• We recommend using a trackable shipping service.
• EnzSouq is not responsible for lost or delayed return shipments.

6. Exchanges

• We do not offer direct exchanges.
• If you require a different product, please return the eligible item and place a new order.

7. How to Initiate a Return

To start a return, please contact us at:
📧 info@enzsouq.com