Shipping policy

At EnzSouq, we are committed to delivering your orders quickly and safely. We currently provide delivery services across the UAE, and all orders are shipped locally to ensure timely fulfillment. We offer free shipping on all orders with no minimum purchase requirement, and there are no hidden delivery charges at checkout.

Once your order is confirmed, it is processed within 24 hours, excluding weekends and public holidays. Delivery is typically completed within 2 to 4 business days. While we strive to meet these timelines, delivery times may vary due to location, weather conditions, or courier-related delays. In such cases, we appreciate your patience and understanding.

We offer multiple convenient payment options to make your shopping experience easier. Customers can choose Cash on Delivery for eligible orders and are requested to ensure availability at the delivery address at the time of delivery. We also provide Buy Now, Pay Later options through Tabby and Tamara, allowing customers to split their payments into interest-free installments, subject to approval by the respective service providers.

If a delivery attempt fails due to incorrect address details or customer unavailability, our courier partner may contact you to reschedule delivery. Additional charges may apply for re-delivery or returned shipments. In case of any delivery issues such as delays, missing packages, or incorrect items, customers are advised to contact us within 24 hours of the expected delivery date so we can assist promptly.

For any questions related to shipping or delivery, please contact us at info@enzsouq.com or call us at +971 52 922 7088.